Empty promises

<p>On 18 aug just before 11 I spoke to the client services on 111. Asked to add a 2GB data bundel to one of my contracts the lady came back and said they had a promo and it will only be R190.49. I accepted this rate. I phoned back the last week of aug to query this rate that i was charged the wrong rate. I was then told to call after the 3rd as invoices are not processed yet. Phoned now and after 22min on the phone and being transferred to the aftersales department to check the recording of my initial call. I was told that they cant check the recording and correct the price as i was promised... Very very upset </p>