Empty Promises

On 27 June I queried an account for Data usage with Vodacom, after an investigation I was forwarded an email on the 9th of July 2015 with an explanation and a letter that I had to sign regarding a credit that would have been posted on my account. The letter was signed and returned via email and I received a mail back confirming receipt.<br> <br> On my July account there was no sign of the credit and I queried it on which I was told by the call centre that it will be done on the August account, needless to say that on the August account the promised credit is still not showing.<br> <br> After a couple of calls Vodacom is now apparently going to take another two weeks to investigate the issue where they basically just need to deliver on the promise and credit my account, no need to waste any more time.<br> <br> I am apparently a loyal customer and due for an upgrade on my cell and data contracts but this is the way you treat loyal client and hope to keep them for life???<br> <br>