PV
PORCIA V
1 reviews | Active since Feb 2013
09 Nov 2020, 14:45
empty promises
I have upgraded my contract and advised the consultant that I don't want insurance. However I was charged for insurance. I have spoken to more than 2 people that advised insurance will be cancelled which I think it was however I am still waiting on a refund for premiums that was take before cancellation
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Vodacom's replyOfficial
09 Nov 2020, 15:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Nov 2020, 15:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team