Empty Promises

Hi Vodacom,

When I last posted a senior supervisor contacted me and resolved the issue (apparently) now 3 months later the data promised to me no longer is loaded. Seems like I got 3 months of promotional data for free instead of the promised duration which was for the whole contract period of 2 years. Today is the 3rd time I’ve called the call Center for an escalation each time I get told it will be resolved in 24-48 hours. Still no resolution - I now have to buy my own data which isn’t our deal. That’s the least time I renew my contract with you - each renewal you mess me around. Please can I cancel my contract with you as you have breached our verbal contract!