Empty Promise

On Thursday 3rd of March I've received a promotional message from vodacom to buy 250 mb of data and get the same amount of data for free valid for seven days. After the purchase no additional data was allocated to my account. I then called 114 to log a query on the matter. Call CY49-6T1WK was given to me and later a message that reads \Dear Customer, kindly be advised that your data was allocated and is available for use. Please accept our sincere apologies for the inconvenience caused. Kind regards, Vodacom Customer Care Chrismaur Oppelt.\" To my surprise the data was never allocated. I then logged another call on 10th of March to complain further and was given call log A2-1LKY-PRT1AT and an sms which reads \"Dear, customer as the bonus data bundle was not allocated automatically, the data was allocated in the form of physical data bundle. This bundle was added with the existing data bundle balance in your account. Thank you for your patience. Kind regards, Vodacom Customer Care Lindiwe Mbilana\". I then called 114 again to get clarity since the message did not make sence. I was told that the write omitted to mention that data will be loaded on my phone within 24hrs. No data still"