AN
AJ N
1 reviews | Active since Apr 2021
28 Apr 2021, 16:59
Empty premises
Without prejudice I'm writing this review and hoping my fibre connectivity will be resolved faster.
On the 11/04/2021 I contacted vodacom fibre to resolve my query and they gave me the following reference number Vodacom: Service request SR*** update NoReply(2-IYBJLYL). No feedback....I phoned again 20 days later and received the following Vodacom: Vodacom: Service request SR*** update NoReply(2-J9GWKK6)......each and every time they ask me to unplug devices switch back on....nothing they can do on their side and have to lock it... and said they will escalate the matter....look, the call center are very friendly...but I'm paying for a service that's not working. I trust vodacom will resolve this matter a.s.a.p and then I will complete my review.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Apr 2021, 07:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2021, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AN
AJ N's updateReviewer Update
29 Apr 2021, 13:43Without prejudice
Afternoon
It's been 20 plus day...5.30 hours later nobody contacted me.
It seems like you don't care about small clients.
Afternoon
It's been 20 plus day...5.30 hours later nobody contacted me.
It seems like you don't care about small clients.
AN
AJ N's update29 Apr 2021, 13:43
Reviewer Update
Without prejudice
Afternoon
It's been 20 plus day...5.30 hours later nobody contacted me.
It seems like you don't care about small clients.
Afternoon
It's been 20 plus day...5.30 hours later nobody contacted me.
It seems like you don't care about small clients.
Vodacom's replyOfficial
05 May 2021, 15:12Dear AJ Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We will follow up wit the Fibre team and will provide feedback soonest. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 May 2021, 15:12
Official
Dear AJ Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We will follow up wit the Fibre team and will provide feedback soonest. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Jun 2021, 18:28Dear AJ Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre is active and connected. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jun 2021, 18:28
Official
Dear AJ Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre is active and connected. Regards Vodacom Consumer Website Team
Best regards,