1 reviews | Active since Aug 2015
Empty & misleading promises
I spoke to Sisonke on 26/11/18 regarding premature cancellation as I got a better deal elsewhere. She convinced me she can match the deals but i told her i had already signed up to replace one of my lines with another network provider; she convinced me she could at least match the deal for the 2nd line. She promised to get me a Huawei Y3 with R120 airtime and 1gig data for R99.00 p/m but needed to get the deal approved first and will get back to me by 30 Nov to conclude the deal. I called after the deadline and spoke to Boitumelo who said she'll leave a message for Sisonke. I called again today 10 Dec and spoke to Zama who told me Sisonke is not in and a response would've been sent to Sisonke which she don't think could happen as the deal is for R139.00 I can't get it for R99.00. I told her to just leave it because I missed out on a deal elsewhere for my 2nd line because I've been given false hope by Vodacom, What kind of network provider is this? Was this a delaying tactic so that i can miss out on other network deals, and now that those deals are over you are telling me exactly what i can and cannot get? I am sooooooooooooo disappointed its not funny. I've been a loyal contract subscriber for 12 years and this is how you thank me. Now i'm not just going to cancel one line, but 2.
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Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
