Empty box upgrade

<p>I did a preorder of the S8 and got called by Vodacom online to process the upgrade and delivery. </p> <p>On the 9th of May I received a delivery from Vodacom and when I opened the box an hour later the box contained a sim card and a charger but no phone!! </p> <p>I immediately called Vodacom to lodge a complaint, after much effort of actually getting to the right division I lodge the complaint with Vodacom after sales (reference 1- ********** ********** ) and was told that I would receive feedback with 1 to 72 hours. </p> <p>To date I have received no feedback, I have called everyday to try and receive feedback and time lines but nothing. </p> <p>I seem to stuck in a circle between the online division and the upgrade division with no one accepting responsibility or returning my calls when messages are left. </p> <p>For a company that claims to be the premier cellular provider in the country the Vodacom customer care is pathetic. </p> <p>I have received messages confirming my upgrade, because I'm sure they are more than happy to proceed with debiting my account but I will be stopping that payment if I do not receive a phone. </p>