Emptry promises...no aftersales customer care

I called to get a new line on an existing account on the 11 March 2016, the application was done for the s7 edsge and u was to wait for the confirmation call.After I specified the number to be called on clearly...I was not called back.....I then called again in to confirmation on the 14 March 2016 and I was told that I would receive a call and I must wait....I stresses that the delay would cause mw to not get the free gear.The next day and still no call.. I called again in and was angry at this stage.. I spoke to a supervisor named Shaun who promises that vodacom would fulfill the promise and since the delay in the confirmation was their fault he would ensure this is handled.i continued to wait and the order was only confirmed after i called in 2 or 3 more times and the consultant assisted by giving me the confirmation number to call them.I receive my phone aftersales the valid period.....I have no gear and vodacom forgets once the contract is confirmation be cause I have already completed the sale....check my account and this will be confirmation. ...I qant my gear and you do have stock...this service is pathetic and u am a loyal customer.....