Employees rude and can’t process a sim swap correctly

Item: Vodacom
Rating: 1
Author: Lucille N

Vodacom Mall of Africa. Bad customer service. I did a sim swap 19 October. assisted by Andisiwe/Andiswa The sim has never worked. I called them, the took my details promised to come back to me never did.

I called today spoke to nana Majola she just pass the phone over. Spoke to Tshepo who said I must send sim details on WhatsApp.

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Replies (1)

Vodacom's replyOfficial

31 Oct 2023, 08:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply31 Oct 2023, 08:05

Official