Employee of Vodacom broke my phone

After several emails and face to face talking: I am holding responsible for an contract where I do not have even the satisfaction to have a phone: Dear Phillipina Oncke, Regarding this email you send to me the following points:<br> o When I give my Phone to the vodacom Shop in Mossel Bay to be repaired the only damage was water damage (therefor the warranty) When the phone get at SSS for repairs it was more damage that when I gave it to your shop in Mossel Bay. Somebody at your shop took out the sim adapter of my phone and broke it, I only took out my sim and leave the adapter inside. <br> o When your Vodacom shop told me the phone could not be repaired I did not know that it was actually the sim slot that was beyond repair I call Cat and they say I must send the phone to SSS which I have done because on my side it was only the water damage and the phone is still under guarantee. When the phone get to SSS they give me a report herewith attached also. <br> o As you will see it is a person working for VODACOM who have broken my phone beyond repair and my claim is now with Vodacom and not Cat anymore. <br> o SSS state: further assessment we found liquid damage on the main board as well as physical