PM
Pragasen M

1 reviews | Active since Mar 2009

12 Jun 2019, 08:37

Employee assisting ********* at Vodacom 4U Secunda

I am an existing Vodacom data contract customer. On 6 and 7 June a **** copy of my ID was used to initiate a new contract and an upgrade in my name. I came to know about this when I received a debit order notification on 10 June for an amount that I did not recognise. I queried this debit at my local Vodacom store and was kindly provided with the ********** contract application and the contract itself. I have opened a case at my local police station over this matter. This ***** could not have happened witout the assistance of your employeee in the Secunda store as the contract application has residential details that I have only ever used when opening my legitimate Vdacom contract. This tells me that your Secunda employee accessed my client profile, gave a ********* a copy of my ID that was then tampered with to chage the ID picture and then assisted this ********* to open up a new contract and an upgrade. Please investigate quotation no: - ********** ********** as this will reveal the identity of your employee colluding with a frauster.

0
Replies (1)
Vodacom
Vodacom's reply12 Jun 2019, 10:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team