Employ better staff

Why do you guys employ people that just doesn’t have the desire to help others? Stop wasting money on unecessary Ads and employ people who wants to work. Nearly 4 weeks and no one wants to help me set up my watch or find out why it can’t set up I’ve been in store twice On dozens calls

I get the same bull**** answer “it’s been escalated to a technician…… for 4 weeks???