Emotional stress

I have been experiencing problems with your network where I have been billed double for smses and if that was not worse, I had to spend my Christmas day fighting Vodacom for almost talking R25.00 worth of air to,e from me. And if that was not enough, within 5 hours, they took my R24.00 worth of airtime. That's R49.00 worth of airtime within 6hours. I have calls to make, families to talk to, my kids to talk, iys Christmas day. And I'm told there is nothing they can do. I have more than 6queries they say they have logged in that they never resolved, keep lying and telling me stories. Yet they keep taking my airtime and billing me for things that are not there. And worse, I can't send smses now. I don't have airtimenow. I can't talk to my kids and family. Vodacom has cost me more than enough emotional stress with my own airtime is not funny. And they still have more than 5 queries unresolved that they took my airtime from. Why do we have to suffer so much for our hard earned money. For me, Vodacom has spoiled my Christ,as and just made my day the worsed in 32years I have lived. I'm disappointed and disgusted by Vodacom and their service. The day you willing to refund me my money. Please don't call me. Just send it to this number ********** 340. I don't think I will ever associate myself with such people or ever waist my time on you guys. You can keep taking my airtime, have a great airtime *****ing festive season