Emotional Pain And Stress For A Family In Moring

My dad recently passed away, all our phones are on my dad's name. We merely enquired as to what is the process to go over to prepaid once the contracts have expired at Vodacom Northgate.

We were told to contact the legal department and to mail them my deceased dad's afidavited documents. Which was done although it was very emotionally painful. Not to mention all the time running around to get the documents afidavited. We merely wanted to enquire what it is the process to go over to pre paid.

We received a response from the legal department saying we had 7 days to pay over R40 000. Not once was it explained what is going on or why, I then sent a second mail saying we do not want to end our contracts early, we just want to go over to prepaid once the contracts end.

To our horror, we awoke this morning to find our numbers blocked!!! We cannot enter or leave our complex or pay our rent. I work from home and my entire family depends on my income and now I cant make. Phone calls!!! Not to mention what they have put a berevwd widow through on top of all the troubles. My dad's ID number *** Ref number : Re: EC-1RAN-3J6S6V Account No: NM 050708 - 3

This needs to be sorted out immediately! All I will take this further for the emotional damage this has caused!!!