Emotional Damage

I am very furious with the way you have dealt with my request to cancel the double debit that was logged(SR***.) against my account. I was highly inconvenienced, now I am stuck with unpaid debits due to your incompetency. I am Thanksful to Matevhu Simali who has been doing her level best to get this matter resolved before it went of of hand- a call was logged on the 18/08/2002 when i became aware of the invoice, Just incase it hasn't accord to any of you the SA economy is very bad some of us a living under a tight budget, so much that every R1 in my account means a lot to me and it has it's own allocations . please refund me my money asap. the amount of emotional stress and anxiety you caused me today, waking up to such big amount off my account broke me . hoping to be contact to confirmed it is resolved.