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Amanda D
1 reviews | Active since Nov 2013
13 Dec 2021, 13:27
"EMERGENCY CALLS ONLY" for over 24 hours?? No internet, no network, nothing. I might as well have a landline because my smartphone is useless at the moment
For the past 2 weeks, I've had network issues. Two weeks ago, i could only make "emergency calls" for over 24 hours. I have a job and I need to be available for phone calls. I work from home, I cant afford to be offline. A week ago, same thing happened - no coverage at all for a good 24 hours. This week, started on Sunday and I still have no coverage. What is happening Vodacom? This was the best network, and now it's no better than MTN or CellC. Can someone urgently contact me - I need answers or for you guys to boost whatever tower is not working, because I can't not have network at all. This is nonsense, I pay for data and it's been working all along - why it it not working anymore???????
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Replies (1)Vodacom's replyOfficial
13 Dec 2021, 14:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Dec 2021, 14:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
