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Amanda D

1 reviews | Active since Nov 2013

13 Dec 2021, 13:27

"EMERGENCY CALLS ONLY" for over 24 hours?? No internet, no network, nothing. I might as well have a landline because my smartphone is useless at the moment

For the past 2 weeks, I've had network issues. Two weeks ago, i could only make "emergency calls" for over 24 hours. I have a job and I need to be available for phone calls. I work from home, I cant afford to be offline. A week ago, same thing happened - no coverage at all for a good 24 hours. This week, started on Sunday and I still have no coverage. What is happening Vodacom? This was the best network, and now it's no better than MTN or CellC. Can someone urgently contact me - I need answers or for you guys to boost whatever tower is not working, because I can't not have network at all. This is nonsense, I pay for data and it's been working all along - why it it not working anymore???????

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2021, 14:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team