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Anton S

1 reviews | Active since Sept 2017

04 Feb 2019, 07:33

Emergency calls only

We ha e now been with out any signal for 7 days, have reported to vodacom on an almost hourly basis, but until today all the reply back it that they are aware of our quarie and will be in contact with us, but due to the fact that there is no signal, they keep on trying to phone us, really not the sharpest staff ever

0
Replies (4)
Vodacom
Vodacom's reply04 Feb 2019, 08:01
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply04 Feb 2019, 08:57
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Regards
Vodacom Consumer Website Team

Best regards,

AS
Anton S's update04 Feb 2019, 09:25
Reviewer Update
O yes, this reply I receive on a daily basis, I do not want or need anybody to make contact with me, what I need and urgently is for our tower to be fixed. As we are a farming community, this is becoming a huge problem and security risk. If they can not sort out our signal and very soon, we then want all our vodacom contracts cancelled with out paying any penalties
AS
Anton S's update04 Feb 2019, 12:16
Reviewer Update
Still nothing has happened to repair our tower, you give the same reply every time, not nice at all and now costing money