aA
adrian A
1 reviews | Active since Dec 2010
18 Aug 2022, 13:18
EMAILS TO CUSTOMERCARE
Have emails to customercare been discontinued.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
18 Aug 2022, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Aug 2022, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
aA
adrian A's updateReviewer Update
18 Aug 2022, 18:05I would like to write to a human being.
aA
adrian A's update18 Aug 2022, 18:05
Reviewer Update
I would like to write to a human being.
Vodacom's replyOfficial
19 Aug 2022, 10:57 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows your emails are routing to our customer care email box. You were also contacted on the 16-08-2022 and advised accordingly by our customer care consultant. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Aug 2022, 10:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows your emails are routing to our customer care email box. You were also contacted on the 16-08-2022 and advised accordingly by our customer care consultant. Regards Consumer Website Team
Best regards,
aA
adrian A's updateReviewer Update
20 Aug 2022, 14:45I am now gatvol with Vodacom.If you write to customercare you are fobbed off to Tobi a ****** machine. You then request to speak to a human and when the consultant phone he/she is unhelpful.Writing to complaints you get no response.This is now a contact from hell.Please can a senior official from Vodacom write to me by email at ak@herm****.co.za Thanks.
aA
adrian A's update20 Aug 2022, 14:45
Reviewer Update
I am now gatvol with Vodacom.If you write to customercare you are fobbed off to Tobi a ****** machine. You then request to speak to a human and when the consultant phone he/she is unhelpful.Writing to complaints you get no response.This is now a contact from hell.Please can a senior official from Vodacom write to me by email at ak@herm****.co.za Thanks.