MJ
Muhammad J
1 reviews | Active since Dec 2017
04 May 2023, 22:51
Emails to CEOs office is ignored, not getting the upgrade benefit I was promised.
Totally frustrating that even the CEO;s office cannot be interested in helping, My emails to Suzan are being ignored and I have no idea what else to do. Kelly upgraded a contracted and I am now not getting the deal I was promised. I am being charged for services that I am not getting, They wont even bother getting the call recordings that I asked for. I would caution anyone from dealing with such a dishonest company.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 May 2023, 07:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 May 2023, 07:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MJ
Muhammad J's updateReviewer Update
10 May 2023, 22:37Your consultant kept calling at inappropriate times as I explained I was away on a conference. I am back now so can we get a resolution soonest. The issue is not yet resolved. Please call me asap
MJ
Muhammad J's update10 May 2023, 22:37
Reviewer Update
Your consultant kept calling at inappropriate times as I explained I was away on a conference. I am back now so can we get a resolution soonest. The issue is not yet resolved. Please call me asap
MJ
Muhammad J's updateReviewer Update
14 May 2023, 19:50Gosh is it impossible to get some to call me at a suitable time? This is ridiculous now. Should I take this to the consumer council instead?
MJ
Muhammad J's update14 May 2023, 19:50
Reviewer Update
Gosh is it impossible to get some to call me at a suitable time? This is ridiculous now. Should I take this to the consumer council instead?
MJ
Muhammad J's updateReviewer Update
15 May 2023, 22:28There were 2 issues to my initial complaint.
Yes Suzan went out her way to get my device issue resolved. that was 1.
2. The matter about the airtime going to my sons number and not mine as was sold to be by Kelly Reddy was never resolved by Suzan. I have emails to back this. Only today did Manasseh from rewards seek a solution of this. Still although my SON now will be getting R70 airtime, it is R70 that I will never use every month for 24 months down the drain. That is my issue I am paying for a service I will not use yet no one at Vodacom is interested in taking any action against Kelly Reddy in the upgrades team who lies to get a sale done.
The only way that can be achieved is to take this to ICASA and the Consumer Council it seems?
Nonetheless Manasseh was very admirable to go into solution mode unlike others. Suzan is welcome to check her emails to understand my grievance. In the beginnign she was good with sorting out my device issue which I appreciate.
I doubt I will every gain trust in Vodacom again especially that there is no internal process against Kelly
Yes Suzan went out her way to get my device issue resolved. that was 1.
2. The matter about the airtime going to my sons number and not mine as was sold to be by Kelly Reddy was never resolved by Suzan. I have emails to back this. Only today did Manasseh from rewards seek a solution of this. Still although my SON now will be getting R70 airtime, it is R70 that I will never use every month for 24 months down the drain. That is my issue I am paying for a service I will not use yet no one at Vodacom is interested in taking any action against Kelly Reddy in the upgrades team who lies to get a sale done.
The only way that can be achieved is to take this to ICASA and the Consumer Council it seems?
Nonetheless Manasseh was very admirable to go into solution mode unlike others. Suzan is welcome to check her emails to understand my grievance. In the beginnign she was good with sorting out my device issue which I appreciate.
I doubt I will every gain trust in Vodacom again especially that there is no internal process against Kelly
MJ
Muhammad J's update15 May 2023, 22:28
Reviewer Update
There were 2 issues to my initial complaint.
Yes Suzan went out her way to get my device issue resolved. that was 1.
2. The matter about the airtime going to my sons number and not mine as was sold to be by Kelly Reddy was never resolved by Suzan. I have emails to back this. Only today did Manasseh from rewards seek a solution of this. Still although my SON now will be getting R70 airtime, it is R70 that I will never use every month for 24 months down the drain. That is my issue I am paying for a service I will not use yet no one at Vodacom is interested in taking any action against Kelly Reddy in the upgrades team who lies to get a sale done.
The only way that can be achieved is to take this to ICASA and the Consumer Council it seems?
Nonetheless Manasseh was very admirable to go into solution mode unlike others. Suzan is welcome to check her emails to understand my grievance. In the beginnign she was good with sorting out my device issue which I appreciate.
I doubt I will every gain trust in Vodacom again especially that there is no internal process against Kelly
Yes Suzan went out her way to get my device issue resolved. that was 1.
2. The matter about the airtime going to my sons number and not mine as was sold to be by Kelly Reddy was never resolved by Suzan. I have emails to back this. Only today did Manasseh from rewards seek a solution of this. Still although my SON now will be getting R70 airtime, it is R70 that I will never use every month for 24 months down the drain. That is my issue I am paying for a service I will not use yet no one at Vodacom is interested in taking any action against Kelly Reddy in the upgrades team who lies to get a sale done.
The only way that can be achieved is to take this to ICASA and the Consumer Council it seems?
Nonetheless Manasseh was very admirable to go into solution mode unlike others. Suzan is welcome to check her emails to understand my grievance. In the beginnign she was good with sorting out my device issue which I appreciate.
I doubt I will every gain trust in Vodacom again especially that there is no internal process against Kelly