Emails not being received
In November I reported to Vodacom that my emails were not arriving - though sometimes they came through days later in a batch. Lucian from their Technical Support found there were several errors in their system which he corrected and emails began to flow as they should. However, the problem has again reared it's head again with emails just not arriving. Can this please be resolved permanently ?
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Replies (4)
Vodacom's replyOfficial
14 Jan 2025, 09:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2025, 09:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
16 Jan 2025, 11:3231 emails received early this morning (Thursday 16 January) - the first since Monday - but nothing since.
's update16 Jan 2025, 11:32
Reviewer Update
31 emails received early this morning (Thursday 16 January) - the first since Monday - but nothing since.
's updateReviewer Update
20 Jan 2025, 10:5220 January - still no contact from Vodacom consultant. Emails arriving occasionally in batches - several days after being sent. is there any hope of resolution ???
's update20 Jan 2025, 10:52
Reviewer Update
20 January - still no contact from Vodacom consultant. Emails arriving occasionally in batches - several days after being sent. is there any hope of resolution ???
's updateReviewer Update
20 Jan 2025, 14:53I have just received an SMS saying that ticket EC-2138-1VGWER has been closed. WHY ? The problem has NOT been resolved and NO -ONE has been in contact with me. 14.53 January 20th.
's update20 Jan 2025, 14:53
Reviewer Update
I have just received an SMS saying that ticket EC-2138-1VGWER has been closed. WHY ? The problem has NOT been resolved and NO -ONE has been in contact with me. 14.53 January 20th.