Emails not being answered / Incompetant staff at Retentions department

<p>This is just the reason I have ported from Vodacom to Cell C as your staff in the retentions department does not seem to be competent and cannot respond to emails.</p> <p>I have been asking for days now what is my outstanding balance post porting to Cell C and I am still waiting. Please go review to email sent to the Retentions department so you have the contexts PRIOR to calling me and hopefully you would then understang my frustration i have experienced with Pat ( who also does not have a surname when responding to emails )</p> <p> </p> <p>Reference number : EC-04II-3JPJK6 </p> <p> </p> <p> </p>