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Suliman E

1 reviews | Active since May 2016

10 Oct 2019, 09:46

Email wont go through

I am battling to cancel my cell phone contract for ***

I contacted Vodacom, and after being shunted through various departments I got all the details, made the required payment and now I can't get the email through to Vodacom.

I have called an received several email addresses to which I've sent the mail with all the documentations, but the mail gets returned saying no such address.

I have tried *** And ***

Can I please get the correct address to email this to.

This morning I called again and asked Nomvula for the email address, but she shunted me off to the business call centre mid-sentence.

Can I please just get an email address to send this to and can you simiply your email addresses please.

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Replies (2)
Vodacom
Vodacom's reply10 Oct 2019, 10:58
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SE
Suliman E's update11 Oct 2019, 15:41
Reviewer Update
Thank you