Email woes
<p>Last night, my email was working - this morning not! Tried phoning your call centre to sort it out as I have business to attend to via email - to no avail - no one is answering ... can someone please contact me urgently with regard to this. I cannot sit on the phone all day waiting for you to answer ....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Five hours later and still no one has contacted me ... this is urgent as I need to download my emails. I went into you Vodashop at Mall@Reds and they told me to change my password, which I did and still I cannot get into my emails. Clearly Vodacom seems to have wiped me off their data base!!!! This is not acceptable and I have now been holding on for over 15 mins waiting for someone at Vodacom to answer my call. My emails were working last night up until 10h30 - and this morning - NOTHING!!
Five hours later and still no one has contacted me ... this is urgent as I need to download my emails. I went into you Vodashop at Mall@Reds and they told me to change my password, which I did and still I cannot get into my emails. Clearly Vodacom seems to have wiped me off their data base!!!! This is not acceptable and I have now been holding on for over 15 mins waiting for someone at Vodacom to answer my call. My emails were working last night up until 10h30 - and this morning - NOTHING!!
4 Days later - I went to Vodaworld to the Technician station as I have not received any feedback whatsoever ... They promised me they would sort it out today (Monday) - but up until now, absolutely nothing ... I am really not impressed with Vodacom right now ... and judging by the many complaints on Hello Peter, neither are many many other people. PLEASE ... can someone inform me what is happening to my query.
Your customer service really sucks ....
4 Days later - I went to Vodaworld to the Technician station as I have not received any feedback whatsoever ... They promised me they would sort it out today (Monday) - but up until now, absolutely nothing ... I am really not impressed with Vodacom right now ... and judging by the many complaints on Hello Peter, neither are many many other people. PLEASE ... can someone inform me what is happening to my query.
Your customer service really sucks ....