MN
Muhammad N
1 reviews | Active since May 2015
03 Dec 2018, 17:49
Email to ICASA
Regarding the Black Friday disappointment that Vodacom gave us. I need an email address for Vodacom, so I can CC you in, as I have an email stating what happened on Black Friday with the contracts you were offering . Advertising deals on the Sunday yet you were already sold out on Friday when I placed my order. I was also told that my credit score is low and when I queried this with Transunion, my credit had a good status. All I am asking is for an email. Do you know anyone else I should send my email to? other regulatory boards?
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Replies (2)
Vodacom's replyOfficial
04 Dec 2018, 07:19Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2018, 07:19
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Dec 2018, 09:06Dear Muhammad,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
You may cc *** in your email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
You may cc *** in your email.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Dec 2018, 09:06
Official
Dear Muhammad,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
You may cc *** in your email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
You may cc *** in your email.
Regards,
Vodacom Consumer Website Team