Email server

I contacted Vodacom +- 3 weeks ago complaining about the fact that I couldn't access Vodamail via a Web browser. After logging in and indicating that I would like to log into the mail server, it redirects me to the initial home page.... again and again. <br> <br> A person by the name of Pascal responded with a generic reply that I should take a screenshot of the problem. After my mail replying that he's wasting my time and what he expects me to \screenshot\", I was ignored. <br> <br> I did send a follow up mail about a week ago and to date haven't even received a acknowledgement. <br> <br> Very poorly trained agents who just asks generic questions and give generic instructions. I can just amagine him going through the list of problems and picking a response"