Email prpblems and no assistance

My wife got a laptop on contract from vodacom. When she tried to open her email suddenly.it said email is not working and some error codes. She called for help they kept on sending us links and not one link works. It says link *******... we went to vodashops 5 of them then at mayville they said ee must go to kolonade. Then colonade said no we need to go the menlyn tech assist. Now we hear that suddenly vodacom is not going to give free email anymore. And no one after 7days can get this f-n email working. We have been traveling from shop to shop with no true help. Wh6nis the vodacom service so sadly bad that no one can reactovate my wifes email. This is totally unexceptable. Its all online. Push of a button. Why the run aroumd. Why did Vodacom not care enough about a customer tp let them know before hand per email or call that this is going to happen . Nope you just suspend her email. No access it doesnt want yo wxcept the security phtase and seems no one at tech knows what is what. We are now at menlyn and hope to get it resolved. Bad service bad..