JV
Johan V
1 reviews | Active since Mar 2009
12 Feb 2023, 11:38
Email Proof Of Payment Deleted No Reply
Sent email on 2 February 2023 proof of payment debit transfer(VODACOM *** VB021786) on one December 2022 payment. Vodacom still debits my account on 3rd JAN 2023 and 1 Feb 2023. Wendy Marais, Vodacom deleted my email on 6 Feb 10:02:19 AM no reply to my email. I sent Vodacom an email on 6 Feb 2023 no reply from Vodacom. Vodacom please can we not fix this problem?
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Replies (3)
Vodacom's replyOfficial
13 Feb 2023, 07:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Feb 2023, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Johan V's updateReviewer Update
16 Feb 2023, 14:19Still Waiting For Happy Makgoba, Vodacom (External) for feedback, Happy saying "Good Day, Please be informed that we have received your query and we are looking into it and will provide feedback shortly. SR230214-81**** will remain pending.
Kind RegardsVBbilling"
Kind RegardsVBbilling"
JV
Johan V's update16 Feb 2023, 14:19
Reviewer Update
Still Waiting For Happy Makgoba, Vodacom (External) for feedback, Happy saying "Good Day, Please be informed that we have received your query and we are looking into it and will provide feedback shortly. SR230214-81**** will remain pending.
Kind RegardsVBbilling"
Kind RegardsVBbilling"
JV
Johan V's updateReviewer Update
23 Feb 2023, 11:06 Happy Makgoba reply
"Good Evening,We have finalised the investigations and the credit will processed which should reflect on the next statement. SR230214-812*** is resolved and will be closed. Kind RegardsVBbilling"
No answer about debit order and MBD Attorneys cancellation from Vodacom?
"Good Evening,We have finalised the investigations and the credit will processed which should reflect on the next statement. SR230214-812*** is resolved and will be closed. Kind RegardsVBbilling"
No answer about debit order and MBD Attorneys cancellation from Vodacom?
JV
Johan V's update23 Feb 2023, 11:06
Reviewer Update
Happy Makgoba reply
"Good Evening,We have finalised the investigations and the credit will processed which should reflect on the next statement. SR230214-812*** is resolved and will be closed. Kind RegardsVBbilling"
No answer about debit order and MBD Attorneys cancellation from Vodacom?
"Good Evening,We have finalised the investigations and the credit will processed which should reflect on the next statement. SR230214-812*** is resolved and will be closed. Kind RegardsVBbilling"
No answer about debit order and MBD Attorneys cancellation from Vodacom?