Email problems with no assistance..

Item: Vodacom
Rating: 1
Author: Christelle D

Vodacom is really proving that customer service does not exist anymore..

My work email works on a Vodacom contract we have been experiencing countless problems with our emails..

There is no way in which we can contact someone directly as your call centre has no option for email problems.

Secondly if we speak to someone in the call centre they will have someone call us back and never do we get a call back from anyone at Vodacom.

We are running a business and we can't afford to have problems with our email service and Vodacom is truelly of no help..

If you don't believe in customer service there are company's that do..

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Apr 2019, 11:10

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 Apr 2019, 11:10

Official

Vodacom's replyOfficial

10 Apr 2019, 11:02

Dear Christelle

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply10 Apr 2019, 11:02

Official