1 reviews | Active since Aug 2014
Email Problems
<p>I have problems with a vodamail account that Vodacom "so called" support just don't help.</p> <p>As I am working in hosting myself I know how easy it is to check the email account and just make the address work. I have called vodacom countless times for a week now with no success. I have logged another call and was told I will be contacted in 48 hours, well it is almost 48 hours and still no call from vodacom. I hav a refferance number but getting through to the department that is handling the call is impossible and it is frustrating me as I know that there should be a proper SLA in place. Vodacom is the most I have struggled with any hosting company and the support is useless. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
After a long time I got trough to a lady called Patience that work in the technical department and she sorted the problem out it a few minutes, why this could not be done in the first place, I don't know, but I want to advise vodacom that they emplooy more people like her that is technocal and as good as she is. for the rest of my worries, the email account was disabled without concent and that is still a big worry and will be changing providers as this incedent had caused a loss of income as we receive quote requests on this email address that was disabled.
Good day
After a long time I got trough to a lady called Patience that work in the technical department and she sorted the problem out it a few minutes, why this could not be done in the first place, I don't know, but I want to advise vodacom that they emplooy more people like her that is technocal and as good as she is. for the rest of my worries, the email account was disabled without concent and that is still a big worry and will be changing providers as this incedent had caused a loss of income as we receive quote requests on this email address that was disabled.
Dear Customer
We apologise for the inconvenience caused and will highlight this to the technical team.
Thank you for your feedback. We will direct your message of gratitude to her line manager.
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer
We apologise for the inconvenience caused and will highlight this to the technical team.
Thank you for your feedback. We will direct your message of gratitude to her line manager.
Regards
Vodacom Consumer Website Team
Best regards,