email contact required because lack of hearing

I simply cannot get into contact with you it seems over the internet ??? I have trouble hearing with what your agents are saying as I just can't hear properly. Hence calling a contact center is no option.Visiting my nearest Vodacom shop is also not an option as that is 200 KM single way. This concerns Vodacom number ***. My plastic Vodacom SIM plastic got ******, hence I have now lost my SIM card number. I had the Vodacom app on my cellphone. I worked fine till a few days ago ..... then it stopped working ??? Since I have "lost" my SIM number I can no longer activate this app :( .... Ah yes I have also tried you TOBi bot to connect me through to an online agent but that never seems to work ???

Please advise urgent how to proceed now. I have 4 contracts with Vodacom of which 2 with big data deals on them (one of them is 80 GB ***) , I need to monitor my data somehow.

Please advise urgently via emai