CF
Claudia F
1 reviews | Active since Nov 2017
24 Nov 2017, 06:02
Email Contact Please
Dear Vodacom
Your email contact for customers has not been available for months . Could you kindly correct . I have two services that I am desperately trying to cancel on my contract , and have been unsuccessful via the call centre, your app, your website or that of trying to contact your head office. Information regarding how to fix my problem when searched on your site , result in dead ends or information dated 2009, which is not relevant to your current online platform design anymore. Could I please have an email address to resolve please . It’s quicker, without ambiguity and it is also 2017. Kindest Regards and hoping for assistance.
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Replies (2)
Vodacom's replyOfficial
24 Nov 2017, 06:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Nov 2017, 06:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CF
Claudia F's updateReviewer Update
24 Nov 2017, 08:04Dear Vodacom
Automatic and generic responses are not acceptable . Kindly review your quality management system. I was just in the phone again with your call centre. A lovely courteous lady tried to help, but when she tried to message me a otp it didn’t come through ( not very logical also if you have to access your messages while on the phone ) your systems are letting you down massively . This is something I should be able to cancel on an app or online . I couldn’t bring myself to score a 0 for the phone call I had with the call centre agent for fear it would reflect badly on the performance of the lady that helped me, when the problem was that your systems let your staff and your customers down. Come on now. Make a change. I am a loyal customer for a reason. Please make positive changes that make communication simpler faster and easier. I await my consultants phone call. Thank you
CF
Claudia F's update24 Nov 2017, 08:04
Reviewer Update
Dear Vodacom
Automatic and generic responses are not acceptable . Kindly review your quality management system. I was just in the phone again with your call centre. A lovely courteous lady tried to help, but when she tried to message me a otp it didn’t come through ( not very logical also if you have to access your messages while on the phone ) your systems are letting you down massively . This is something I should be able to cancel on an app or online . I couldn’t bring myself to score a 0 for the phone call I had with the call centre agent for fear it would reflect badly on the performance of the lady that helped me, when the problem was that your systems let your staff and your customers down. Come on now. Make a change. I am a loyal customer for a reason. Please make positive changes that make communication simpler faster and easier. I await my consultants phone call. Thank you