IVJ
Ivanhé Van Jaarsveldt
1 reviews | Active since Mar 2019
04 Mar 2019, 13:39
Email communication
Vodacom is giving me the worse impression of professional business. First i had a issue a few months ago regarding a contract I cancelled due to moving overseas. After many battles, they finally fixed the issue & cancelled the contract. However, i still had an active wifi ****le on my account which I informed them I would like to keep as my younger sister is using it but I need them to email me the monthly invoice as i can not see the sms's they send overseas. That being said, i never receive any invoice until now, when i received a warning letter via email.
What confuses me is how can a company only follow part of an instruction (keep the wifi active) but not the second part (email invoice) Yet they can however email a warning letter????!!!!!
Can someone please assist me in change the damn method of communication to EMAIL! seeing that i have requested it a number of time yet no one apparently knows how to.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Mar 2019, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2019, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Mar 2019, 15:35Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we have responded via email and await your response.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we have responded via email and await your response.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2019, 15:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we have responded via email and await your response.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we have responded via email and await your response.
Regards
Vodacom Consumer Website Team
Best regards,