JJVV
Johan Jansen Van Vuuren

1 reviews | Active since Jun 2014

15 Nov 2017, 13:22

Elizabetha Muller was spam on the phone

After the call was received by Vodacom they delivered the 5 phones at the house. Elizabetha realised they manner she understand it was only one phone and one contract. Vodacom was notify immediately to cancel the 5 contracts. Vodacom came and pick up the phones on the 21/08/2017. From August they still are deducting the contract amount of R1 739.38. They where phone serveral time to cancel but no action. Refference as below. 1/ ********** **********

Action need to be taken against them because they are steeling this money because these 5 contracts was never been used and was cancelled the same month as the phone call and delivery.

0
Replies (1)
Vodacom
Vodacom's reply15 Nov 2017, 14:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team