JP
Juanita P
1 reviews | Active since May 2025
28 May 2025, 14:58
Elite Mobile's *****ulent activities in Vodacom's name
For the second time Vodacom upgraded all my contracts causing me to pay more than R 1700.00 per month more. This was apparently not done by them but by Elite Mobile. With no authorization they upgrade your account and increase the debit order. I phone immediately when I saw the higher amount and they was so sorry, BUT they can only reverse this on the next month end as I already received the benefit. Mind you a benefit I did not ask for. Then come the next month then it goes up even higher as they forgot to refund me and now you also have to pay a penalty for the debit order that could no go through because the made increase the amount without my knowledge AND forgetting to acknowledge that you made payment before month end in the store by debit card. How can VODACOM allow Elite Mobile to do this? I am over them and their sneaky ways to make money without authorization.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 May 2025, 18:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 May 2025, 18:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JP
Juanita P's updateReviewer Update
12 Jun 2025, 10:22This is not true !! Compliant?. I cannot believe that you can claim this. A lady phoned me telling me as Vodacom want to reward their client because of the number of complaints my installment will go down as they are giving us discount on each contract. The lady I spoke to even called the people at Elite mobile ***S. Now to save face you are making me out to be a lair???? This is really a very bad way to do business Vodacom. YOU ARE *****ING FROM PEOPLE
JP
Juanita P's update12 Jun 2025, 10:22
Reviewer Update
This is not true !! Compliant?. I cannot believe that you can claim this. A lady phoned me telling me as Vodacom want to reward their client because of the number of complaints my installment will go down as they are giving us discount on each contract. The lady I spoke to even called the people at Elite mobile ***S. Now to save face you are making me out to be a lair???? This is really a very bad way to do business Vodacom. YOU ARE *****ING FROM PEOPLE
JP
Juanita P's updateReviewer Update
13 Jun 2025, 09:44Answering in private so the people don't, see? But telling the world that I was complaint was not a problem? You don't care about customers that have been loyal to you for years. Somebody at Elite mobile committed ***** and you have the audacity to cover for them, making me a ****. I need my money, not all of us is in the position to fork up R 1700.00 per month extra. I would have never agreed to this. I am truly disappointed in Vodacom and will never trust your company again. If I had money to buy myself out of my contracts I will do so in a heartbeat. Don't bother trying to assist, because you don't really want to. You have taken my money without my approval for two months in a row. If you can just stop with that, I will be happy. Please also take my private information off any list you provide to your buddy companies who de***** your customers. I hereby enforce my right to the POPI act. You are NOT allowed to share my personal information WITH ANYBODY!!!
JP
Juanita P's update13 Jun 2025, 09:44
Reviewer Update
Answering in private so the people don't, see? But telling the world that I was complaint was not a problem? You don't care about customers that have been loyal to you for years. Somebody at Elite mobile committed ***** and you have the audacity to cover for them, making me a ****. I need my money, not all of us is in the position to fork up R 1700.00 per month extra. I would have never agreed to this. I am truly disappointed in Vodacom and will never trust your company again. If I had money to buy myself out of my contracts I will do so in a heartbeat. Don't bother trying to assist, because you don't really want to. You have taken my money without my approval for two months in a row. If you can just stop with that, I will be happy. Please also take my private information off any list you provide to your buddy companies who de***** your customers. I hereby enforce my right to the POPI act. You are NOT allowed to share my personal information WITH ANYBODY!!!