ELITE MOBILE/ VODACOM DURBAN ***

I have been a very happy client of Vodacom since their inception in the 90s, 1st on pay as you go then on contract to date.

I was contacted by ********** 700, 4 Febeuary 16:57 call lasted 12 minutes and 26 seconds, on my prepaid cell phone number that they only could have got from Vodacom as it is linked to my profile and it is not linked to any bank or clothing store accounts.

After a 12 minute conversation about upgrading which I actually accepted as it would've worked out a tad cheaper than I was paying for my contract at the time. Low and behold I am actually paying R500 more on my account. A third of which was promised has been done on the 1 main Phone number, on my Tablet number which I was paying R110 a month for 2 gigs, I am now paying R280.59 for 2 gig, this would have been R99.00 according to the conversation with the gentleman that day, and yes his supervisor came on, confirmed what was said and said an SMS with a reference number would be sent.... None of my devices received and SMS. When I started querying from Vodacom what was happening here middle Feb, they said nothing has been done yet so I thought right beginning March it will kick in. When I got my statement my Main phone number was upgraded, my Tablet was ungraded and more expensive and my Data Device was left untouched, which was supposed to be upgraded to 10 gig data per month, In March there was 10 gig data on my Main Cell No and now nothing.... strange.... So I call Vodacom...... I ask the lady to explain..... she half****s when she hears Elite Mobile, she cuts my conversation short... I still don't know what is being billed for and puts me through to a lady named Salomie at Elite mobile, I ask please can I have the conversation you claim to record sent to me, seeing as Vodacom Lady said it could be requested. ... Low and behold Salomie takes my ID and say sorry nothing on our side for me....

Now this begs the question.... I have the proof of the call on my mobile, screenshot for safekeeping.... I have my Vodacom Bill that proves changes have been made although totally wrong... and I have a conversation ringing in my head.... Please be informed that all calls are recorded for Quality and Security purposes... and a lady named Salomie telling me I cant have that recording seeing as there is nothing on their system!!

No one seems interested to help?? VODACOM 25 years I have been a client and I am so easily pawned off with no help?? Seems I should show this to every single Vodacom subscriber I know.

Totally Disappointed

Eurika