Elite Mobile Vodacom *****!!!

Item: Vodacom
Rating: 1
Author: Lucinda E

Now Vodacom keeps blocking my accounts due to false immigration billed!!!

From: Nomfundo Ndimande

Date: Mon, 09 Oct 2023, 09:36

Subject: Re: Ticket [#***] - Feedback on migration that was not agreed to!

To:

Good day Cindy

Trust you well.

Kindly be advised the call investigation has been done wih regars to the below matter.

Please be advised as per fining the sales agent did not advise you correctly on the deal.

We have migrated you back to your previous deal which is the Red 600mb 50minutes.

Please be advised the refund will be processed within 10-12 working days as this is done in a weekly batch and not individually processed.

Kind Regards

Helpful (0)

Replies (1)

Vodacom's replyOfficial

14 Oct 2023, 14:50

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply14 Oct 2023, 14:50

Official