CS
Carla S
1 reviews | Active since Jul 2009
11 Jan 2024, 10:58
ELITE MOBILE phoning on behalf of Vodacom to **** you -
I got a call from a person saying she's from Vodacom and offered me an upgrade on my current contract. she supp**** all my details, ID, contract details, even my banking details. when I accepted the offer, I got an SMS confirming that I upgraded with ELITE MOBILE !! I had never heard of them, neither do I have any dealings with them, but yet Vodacom have given all my person details, bank details - the works, with this 3rd party without my knowledge. AND this agent was extremely sneaking and dishonest saying she's phoning me from Vodacom !
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jan 2024, 11:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jan 2024, 11:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CS
Carla S's updateReviewer Update
11 Jan 2024, 11:50Please explain to me, how this person from EXACT MOBILE had ALL of my personal details, complete ID number and banking details. She even told me exactly when my vodacom contract expires and what I'm currently paying.
CS
Carla S's update11 Jan 2024, 11:50
Reviewer Update
Please explain to me, how this person from EXACT MOBILE had ALL of my personal details, complete ID number and banking details. She even told me exactly when my vodacom contract expires and what I'm currently paying.