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Owen K
1 reviews | Active since Nov 2018
19 Nov 2018, 18:03
Elite Mobile *****
Recently a call centre agent phoned my wife and offered to upgrade her Vodacom contract. Her number is ********** .
She politely advised that she was not interested and will be going in to Vodacom to upgrade herself and do not need assistance from Elite Mobile.
Shortly thereafter she went in to Vodacom and was advised that she had already been upgraded by Elite Mobile and if she wanted to upgrade she would first have to cancel by calling your call centre.
From 7 November 2018 she has been calling their call centre and cancelled the contract three times. Nothing has happened yet.
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Replies (2)
Vodacom's replyOfficial
19 Nov 2018, 18:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2018, 18:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
OK
Owen K's updateReviewer Update
21 Nov 2018, 08:25Yes, my wife and I still need assistance, please call her on ********** 587 or you can call me on ********** 246
OK
Owen K's update21 Nov 2018, 08:25
Reviewer Update
Yes, my wife and I still need assistance, please call her on ********** 587 or you can call me on ********** 246