Elite Mobile and Vodacom, empty promises, please cancel this contract

Hi,

Someone phoned me from Elite Mobile on Monday(21 May) for a Vodacom data upgrade, which I took, but then we got bad news at work and I decided to cancel before 1 June, I phoned Vodacom on the 24th of May to cancel, but they gave me the number for Elite Mobile to cancel, but the lady at Elite Mobile said there is no record of my contract, she does not pick up anything on my ID and that it has not been processed yet, Iand I did not have the simcard number where the data will be loaded, because I never received this. She also told me I don’t need to worry because I first need to get the simcard before it’s processed, but this is not the case.

This morning, a deduction of R110 went off, and I have not received the simcard or the data. This is a disgrace, now I have to run around for my money.

Please assist.