1 reviews | Active since Apr 2016
Elite Mobile and Vodacom contract ****
I took out a Vodacom contract via Elite Mobile in 2015. In Feb 2016, Elite mobile contacted me advising me that my contract had come to an end. They offered me a lesser deal of R55 p/m with airtime. I agreed. On 25 March 2016, Elite mobile charged me R150 activation fee for the new contract, but Vodacom charged me R107.50 vs R55 I agreed upon. Again in April, Vodacom charged me R107.50 not the R55 i took out with Elite Mobile. I contacted Vodacome today and they referred me back to Elite mobile. They say I'm being charged the R55 p/ m plus R9.50 plus R59 for 250MB data less R16 for something. I receive no data on that number ***). Elite Mobile sent me back to Vodacom who sent me back to Elite Mobile. Neither wants to take responsibility. Can someone Pls get back to me as I need to cancel this contract and get my money back for the past 2 months? Can Elite Mobile also investigate my 1st contract I took via them on this same number? The deal was promised at R99p/m but I ended up paying R215.50 pm. Just tell people the truth about your deals. Disclose all hidden costs from the get go. Then let people decide whether they carry on or not. My contact number is ***
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Dear Vodacom
For the past 3 months i've been trying to cancel the same contract i complained about a year ago. Vodacom promised to send me an email with cancellation details and the final cancellation amount i would have to pay. This was 3 months ago. To date, no email.
So, Vodacom calls me two weeks ago- needless to say, your consultant ended up slamming the phone in my ear. I got frustrated when she wouldn't allow me to speak, and told her i was going to hang up. She beat me to it:)! Vodacom stopped debiting my account from January 2017. No one told me why. Was i supposed to follow up with you? Why?
The agreed upon amount since 2016 was R55 a month. In December 2016, Vodacom deducted R77.49, which i asked my Bank to reverse. Who authorised a payment of R77.49 all of a sudden?
Anyway, I'm so tired of fighting with you guys. The data bundles still did not come in every month. The person using the phone was forced by Vodacom to make cash payments in the last 2 months or so- which they did. Still, no data bundles come in.
Your consultant says i owe R150 something on this account. This is to let you know i WILL NOT BE PAYING anything more to Vodacom! What a **** of a company...
Can't believe people are still falling for your lies.
You deduct money from my account that's higher than what was agreed upon; you do not ever provide data bundles as promised; you stop taking debit orders from my account without consulting me- AND IN THE END, YOU SAY I OWE YOU?
I cannot chase a service provider for cancellation of a contract (which is my RIGHT), and in the end, I'm the one who owes you?? Really?? I've been begging for information! Not a single person can help
Cancel this contract, get the R150 from the same place your rude consultant suggested i should get it.
Remove me from your company system- for life pls...i want nothing more to do with you.
Cell number for this contract is :- **********
Not that i expect you'll do anything about this-but yha, just had to let you know.
Dear Vodacom
For the past 3 months i've been trying to cancel the same contract i complained about a year ago. Vodacom promised to send me an email with cancellation details and the final cancellation amount i would have to pay. This was 3 months ago. To date, no email.
So, Vodacom calls me two weeks ago- needless to say, your consultant ended up slamming the phone in my ear. I got frustrated when she wouldn't allow me to speak, and told her i was going to hang up. She beat me to it:)! Vodacom stopped debiting my account from January 2017. No one told me why. Was i supposed to follow up with you? Why?
The agreed upon amount since 2016 was R55 a month. In December 2016, Vodacom deducted R77.49, which i asked my Bank to reverse. Who authorised a payment of R77.49 all of a sudden?
Anyway, I'm so tired of fighting with you guys. The data bundles still did not come in every month. The person using the phone was forced by Vodacom to make cash payments in the last 2 months or so- which they did. Still, no data bundles come in.
Your consultant says i owe R150 something on this account. This is to let you know i WILL NOT BE PAYING anything more to Vodacom! What a **** of a company...
Can't believe people are still falling for your lies.
You deduct money from my account that's higher than what was agreed upon; you do not ever provide data bundles as promised; you stop taking debit orders from my account without consulting me- AND IN THE END, YOU SAY I OWE YOU?
I cannot chase a service provider for cancellation of a contract (which is my RIGHT), and in the end, I'm the one who owes you?? Really?? I've been begging for information! Not a single person can help
Cancel this contract, get the R150 from the same place your rude consultant suggested i should get it.
Remove me from your company system- for life pls...i want nothing more to do with you.
Cell number for this contract is :- **********
Not that i expect you'll do anything about this-but yha, just had to let you know.
Wow ok...
So, 2 days after laying my complaint with hellopeter, in true Vodacom style- no response, no call, no sms,no email.
Next thing i see this morning is R232.44 deducted from my account.
No call, no email, no nothing. No confirmation with me the account holder. No nothing. Just the deduction.
Six months after they stopped debiting my account for R55 a month, after we had to make cash payments of over R70 each-today they deduct R232.
No breakdown given to me, no statement, no alert- no nothing. My bank account is in arrears as we speak due to this unknown deduction this morning
Im reversing the transaction. Its ********. You did not contact me before you made this deduction-after 6 months of non-deductions.
I called your call centre today- no resolution.
I'll try your complaints board an SpeakoutSabc- hoping someone will at least listen.
Thanks
Wow ok...
So, 2 days after laying my complaint with hellopeter, in true Vodacom style- no response, no call, no sms,no email.
Next thing i see this morning is R232.44 deducted from my account.
No call, no email, no nothing. No confirmation with me the account holder. No nothing. Just the deduction.
Six months after they stopped debiting my account for R55 a month, after we had to make cash payments of over R70 each-today they deduct R232.
No breakdown given to me, no statement, no alert- no nothing. My bank account is in arrears as we speak due to this unknown deduction this morning
Im reversing the transaction. Its ********. You did not contact me before you made this deduction-after 6 months of non-deductions.
I called your call centre today- no resolution.
I'll try your complaints board an SpeakoutSabc- hoping someone will at least listen.
Thanks