DE
Donavan E

1 reviews | Active since Feb 2021

15 Feb 2021, 20:17

Elite mobile and vadacom empty promises

Last year December I contacted vodacom to cancel a contract and was redirected to elite mobile. The consultant advised me that I should keep the contract and that I will save money on my other contracts I have with vodacom and that I will receive other added benefits on the contracts. Most of the promises made by the consultant were not carried out when I received my vodacom bill for January and February. I contacted vodacom customer service and even went to one of the vodacom shops. I was told by the consultant that this problem does not concern vadocom and that I should contact elite mobile. I contacted elite mobile last week to see if I can get a copy of the recording between myself and the consultant that I spoke to last year December. The took down my details and said someone will contact me. No one did. I have been a client of vadacom for years. I cannot understand why vodacom is unable to assist me in this situation. Afterall I am their client and not elite mobile's client. All I want is what was promised to me by the consultant I spoke to. So I need to review the recording of that day.

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Replies (1)
Vodacom
Vodacom's reply16 Feb 2021, 07:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team