RN
Ro-Janie Nash

1 reviews | Active since Nov 2017

26 Apr 2024, 15:51

Elite Mobile acting on behalf of Vodacom

I have received a call from a person from Elite mobile informing me that she is migrating my lines

She indicated that the instalment will be reduced although I will receive more data and minutes (WHICH WAS A COMPLETE LIE)

After the call, I received several sms’s and a email with a quotation. I was shocked to see the increase in the prices per month and that this person gave me false information.

I immediately contacted Vodacom cancellations and spoke to the consultant, he indicated that the service request to reverse the migration will be send to their team.

I am URGENTLY requesting Vodacom to cancel this migrations.

This person from Elite Mobile indicated that she is phoning on behalf of Vodacom, I am utterly disappointed by the blatant lies from this Company and I cannot understand how Vodacom is allowing such ****mers to act on their behalf. They are *****ing from your loyal customers and betraying your loyal customers.

This company gives you false information and they are contracted with Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply27 Apr 2024, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team