HP
Hanno P

1 reviews | Active since Jun 2016

12 Sept 2023, 08:37

*****elent Sales frim Vodacom supplier

A while ago someone phoned me to give me an upgraded offer on my Vodacom Wifi Router because they see Im a good customer and that they only going to migrate my current contract to this new ons? Then when everything arrived all seems good untill I asked is it now migrated? Then they informed me it is a new contract? On the phine call that was recorded they heard the operator told me that it was going to be a migratiin and not an new contract but for the past 6 odd months Im paying an extra contract although I caceled it as soon as Ibrealized the operator **** to me Now they came and fetch the device already but still Im paying and they said they will refund me? This is still not happenning?

0
Replies (2)
Vodacom
Vodacom's reply12 Sept 2023, 09:58
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
HP
Hanno P's update12 Sept 2023, 13:44
Reviewer Update
Contact me before 09:00 in morning and 16:00 in afternoon