FR
Frans R
1 reviews | Active since Jul 2011
31 Dec 2018, 10:13
Electronic voice consultants unable to assist
Electronic voice when calling Vodacom upgrades free number "our upgrade consultants are unfortunately unable to assist as you currently do not qualify for an upgrade in my previous complaint i stated my upgrade date is 24 March 2019 i'm stuck with a broken phone i only want to find out if i can do a premature upgrade ? I was also told just to phone upgrades which i did and got the above reply it's bad customer service and getting worse
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Vodacom's replyOfficial
31 Dec 2018, 10:30 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Dec 2018, 10:30
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team