LM
Lize M

1 reviews | Active since Sept 2013

01 Apr 2017, 09:50

Electronic phone calls

<p>Vodacom keeps on pestering me with phone calls - mostly over weekends. Because the nature of my job requires me to be available at all times I sometimes walk away from patients to answer my phone - and then an electronioc message starts playing in my ear!!! I find it insulting that Vodacom thinks they can take my time and then not even have the decency to spend their own time and money and have an actual person instead of a machine phone me - if they insist on phoning me at all. Just because of this I will NEVER make use of Vodacom again. I cannot stress enough how upsetting and violating I find this practice of Vodacom!</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Apr 2017, 09:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply03 Apr 2017, 15:51
Official

As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused. You may review your rating on the Hellopeter website.

Regards,

R. Maart

Best regards,