SK
Sivile K
1 reviews | Active since Dec 2018
06 Aug 2021, 21:25
Electricity Coupon
I bought electricity coupon on the Vodacom app I never received any sms I called the contact centre I was informed that I need to send a sms my meter number to 31371 the token number I received was not working I was given a number to contact by the call center agent ***5 and the number is not working today I sent a DM on Twitter I was given a number to WhatsApp or call I was informed on the number I WhatsApp they can't help me I need to contact another provider I have been sent from 1 provider to the next and still my query hasn't been resolved
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Replies (2)
Vodacom's replyOfficial
07 Aug 2021, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Aug 2021, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SK
Sivile K's updateReviewer Update
11 Aug 2021, 11:08I don't understand you Vodacom how can you give a number which I told you doesn't work but you still gave it to me to call
SK
Sivile K's update11 Aug 2021, 11:08
Reviewer Update
I don't understand you Vodacom how can you give a number which I told you doesn't work but you still gave it to me to call