SM
Sarah M
1 reviews | Active since May 2014
09 Dec 2019, 13:46
Elderly Couple Frustrated with Vodacom please help!!
Desperately looking for assistance for my elderly parents who are struggling to get any help from Vodacom to activate my moms SIM card they are being pushed back and forth which extremely frustrating for them as they are in their 80's, the phone is still offline since Saturday and they run a airbnb service for income - urgent help please!!!! Michelle ***
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Replies (3)SM
Sarah M's updateReviewer Update
09 Dec 2019, 14:16Hello wish to add additional information to the request above please:
Vodacom Midrand – *** Reference – service request ID updated Order number – *** – sim swop – pending confirmationService request – ***Passport Number – ***Margaret Bragg**Contact person: Nicole / Cradlestone 4U Franchise Done at 11h35 – 72 hours customer acquisitions / assigned to someone Initially changed sim swop 7/12/2019Changed identity documents 9/12/2019Vodacom helpdesk reference number – Mpo Mnisi 14h01 / 9 December 2019
Vodacom Midrand – *** Reference – service request ID updated Order number – *** – sim swop – pending confirmationService request – ***Passport Number – ***Margaret Bragg**Contact person: Nicole / Cradlestone 4U Franchise Done at 11h35 – 72 hours customer acquisitions / assigned to someone Initially changed sim swop 7/12/2019Changed identity documents 9/12/2019Vodacom helpdesk reference number – Mpo Mnisi 14h01 / 9 December 2019
SM
Sarah M's update09 Dec 2019, 14:16
Reviewer Update
Hello wish to add additional information to the request above please:
Vodacom Midrand – *** Reference – service request ID updated Order number – *** – sim swop – pending confirmationService request – ***Passport Number – ***Margaret Bragg**Contact person: Nicole / Cradlestone 4U Franchise Done at 11h35 – 72 hours customer acquisitions / assigned to someone Initially changed sim swop 7/12/2019Changed identity documents 9/12/2019Vodacom helpdesk reference number – Mpo Mnisi 14h01 / 9 December 2019
Vodacom Midrand – *** Reference – service request ID updated Order number – *** – sim swop – pending confirmationService request – ***Passport Number – ***Margaret Bragg**Contact person: Nicole / Cradlestone 4U Franchise Done at 11h35 – 72 hours customer acquisitions / assigned to someone Initially changed sim swop 7/12/2019Changed identity documents 9/12/2019Vodacom helpdesk reference number – Mpo Mnisi 14h01 / 9 December 2019
Vodacom's replyOfficial
09 Dec 2019, 16:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2019, 16:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Dec 2019, 13:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply19 Dec 2019, 13:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team