ekstra month added with ekstra handset installment

Item: Vodacom
Rating: 1
Author: thea H

i sent an email with no reply. i just want to know my old contract would have ended feb 2018 nou on my march bill so far im stil being chargerd ekstra handset installment for march? when will the last day be for the last payment of the ekstra handset installment

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Replies (4)

Vodacom's replyOfficial

12 Mar 2018, 13:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply12 Mar 2018, 13:10

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

thea H's updateReviewer Update

12 Mar 2018, 16:43

this was not an upgrade feb 2016 it was a whole new contract

thea H's update12 Mar 2018, 16:43

Reviewer Update

this was not an upgrade feb 2016 it was a whole new contract

Vodacom's replyOfficial

16 Mar 2018, 11:59

Good Day Thea-lee Hughes

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
Randall

Vodacom's reply16 Mar 2018, 11:59