* Ek sal jou bliksem *

I upgraded to a new Samsung A5 on the 7/5/17 and during the time spent at the counter, the lady handling my upgrade (Juli-Anne Pieterse), told me several times that with this model phone, should I accidentally crack or chip my screen, I get not one, but 2 screen replacements FREE OF CHARGE.

Well, it happened .. I accidentally dropped my phone about a week ago and when I took it in for repairs, I was told that I would have pay for the screen replacement. When asking why, I was told that since the Samsung S8 became available, NO SCREEN REPLACEMENTS were available. This was not stated on my contract. When I asked to speak to Juli-Anne, I was told that she no longer works there. I was offered a seat by Ulrich, which I declined and jokingly said that I'd prefer to be on my feet when I get upset, so that I could smack him. He then retorted with 'Ek is nie een met wie jy sulke grappe moet maak nie, ek sal jou terug bliksem. Ek is nie in n goeie bui nie'

Now, your *********** staff is not my problem, you need to sort this out, ASAP. I also don't take kindly to being threatened.